In our everyday face-to-face interactions, nonverbal cues play an important role in enabling the effective transmission of messages and meanings between the communicators. However, in this digital age, the usage of technology like email and social networking sites to replace face-to-face interaction is becoming more commonplace. This has resulted in the younger generation (Generation Y) not having sufficient knowledge and experience of nonverbal cues, and according to the reference article, this scarcity puts them at a face-to-face disadvantage.
The writer, Mr Mark Bauerlein, raises the issue of miscommunication due to the use of nonverbal cues across cultures (federal workers dealing with Navajo Indians) and across generations (older employees versus younger employees).
In the first instance, the miscommunication can be explained using chronemics: the Navajos, being extremely present-oriented, believe in living for the moment. Their happy-go-lucky attitude was probably a source of irritation for the future-oriented federal workers, who perhaps believed in planning and working hard for the future.
Whereas for the second case, the usage of laptops, iPhones and other tools during a meeting or in the middle of a conversation communicates disinterest towards those of the older generation. More adept at face-to-face interaction and the reading of nonverbal cues, those of the older generation perceive their younger counterparts as being socially inept: the decrease in the number of opportunities for the youngsters to engage in face-to-face interaction has caused them to be unable to interpret nonverbal cues in the form of paralinguistics, oculesics and the like; they are unable to communicate effectively due to this indulgence in online and electronic communication systems.
However, what the older generation may see as a breakdown in communication may mean the direct opposite to the younger, because of the different environments and social settings they were brought up in. To the younger, perhaps all these virtual methods of communication only serve to enhance interaction.
For most relationships, face-to-face interaction comes first before any digital methods of communication. There has to be a certain amount of interpersonal communication before the people involved are able to correctly understand and interpret each other’s electronic messages. I believe that with more opportunities for face-to-face interaction, the ability to read the other party’s nonverbal cues will be improved. Along with this, mutual understanding between both parties will increase and the tendency to misread and draw wrong conclusions through the use of the above-mentioned digital communication tools will be reduced.
Being able to communicate face-to-face successfully with the use of nonverbal communication is what makes us human. We are relational creatures; we are social beings. We have an inherent need to be loved, to be understood, to be accepted. And most of the time, the knowledge that we do matter comes through nonverbal communication. For example, a simple “I love you” said to friend through SMS may invoke a sense of love and acceptance, but that same phrase accompanied with a hug in face-to-face interaction speaks volumes more. The use of kinesics (in this case, the hug as an illustrator) serves to accentuate the verbal message. Yes, as digital age global citizens, we should not boycott the influx of online communication methods into our lives. However, we need not and should not allow such avenues to take precedence over the basis of all human relationships – face-to-face interaction.
Reference article:
http://online.wsj.com/article/SB10001424052970203863204574348493483201758.html